Terms and Conditions

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Please read these Terms and Conditions carefully before accessing or using any Services provided by X Virtual Assistants, LLC. These Terms and Conditions (the “Agreement” or “Terms”) constitute a legally binding contract entered into by and between you, the individual or entity accessing, using, subscribing to, or interacting with any of the digital or physical services offered by X Virtual Assistants, LLC, a limited liability company registered in the United States with operational bases in the Philippines (hereinafter referred to as “XVA,” “Company,” “we,” “us,” or “our”), and governs your access to and use of our websites, systems, platforms, software, digital content, training modules, consulting services, and virtual assistant (VA) staffing solutions, whether accessed directly or indirectly (collectively, the “Services”). By accessing, browsing, subscribing to, or otherwise using the Services, you represent and warrant that you have read, understood, and agreed to be legally bound by these Terms, as well as any other guidelines, policies, or supplemental terms referenced herein or that may be presented to you from time to time in connection with specific offerings or features. If you do not agree to these Terms in their entirety, you are expressly prohibited from using the Services and must immediately cease all current or future access and/or usage. Your continued use of the Services constitutes your irrevocable acceptance of these Terms and your agreement to be subject to their full legal effect, regardless of whether you have affirmatively clicked to “accept” or otherwise acknowledged them.

You affirm that you are at least eighteen (18) years of age, or the legal age of majority in your jurisdiction of residence, whichever is greater, and have the legal capacity and authority to enter into this Agreement. If you are entering into this Agreement on behalf of an entity or organization, you represent and warrant that you have the full legal authority to bind such entity or organization to these Terms. You further represent that all information you provide to us, whether through forms, applications, or correspondence, is truthful, current, and accurate to the best of your knowledge. Any misrepresentation may result in immediate termination of your access to the Services and may expose you to civil and/or criminal liability.

The Services provided by XVA are multifaceted and may include, but are not limited to, the recruitment, onboarding, training, and placement of virtual assistants with clients in various industries including administrative support, customer service, executive assistance, real estate, and e-commerce; access to proprietary content, workflows, standard operating procedures (SOPs), and performance tracking tools; licensing of cloud-based software platforms or third-party integrated solutions; consultation, optimization, and implementation of customer relationship management (CRM) systems; and other ancillary services deemed relevant to the operational or strategic goals of either party. We reserve the exclusive and unrestricted right to modify, expand, limit, suspend, or terminate any part of the Services at any time and for any reason without notice or liability.

You agree to use the Services only for lawful and authorized purposes and in strict compliance with all applicable local, state, federal, and international laws, rules, and regulations. You shall not use the Services in any manner that could impair, interfere with, damage, or disrupt the functionality or integrity of any systems, networks, or data connected to or accessed through our platforms. You further agree not to engage in any conduct that could constitute a breach of confidentiality, intellectual property rights, data protection laws, or professional conduct expectations. You are solely responsible for maintaining the confidentiality of any login credentials, account access, authentication codes, or communication devices used in connection with the Services and shall be fully liable for any unauthorized access or activity conducted through your account.

All content, code, graphics, interfaces, trademarks, service marks, logos, proprietary methodologies, software, documentation, training materials, and any other elements comprising or used in conjunction with the Services are the exclusive property of X Virtual Assistants, LLC or its licensors and are protected by United States and international copyright, trademark, trade secret, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services solely for their intended purpose and in accordance with these Terms. No portion of the Services may be copied, reproduced, distributed, published, licensed, reverse engineered, decompiled, disassembled, modified, sold, or otherwise exploited for any commercial purpose without the express prior written consent of XVA.

All engagements with virtual assistants facilitated by XVA are governed by separate agreements and contractual obligations that may be entered into by and between clients, VAs, and XVA. Clients acknowledge that VAs are independent contractors or outsourced personnel and are not considered employees, agents, or legal representatives of XVA unless explicitly stated otherwise. XVA provides administrative oversight, performance monitoring, and support infrastructure but does not guarantee specific outcomes, productivity levels, or business results arising from VA-client interactions. Clients are solely responsible for providing accurate role expectations, timely feedback, and appropriate project materials, and they agree not to circumvent XVA by directly soliciting, hiring, or entering into separate agreements with any VA outside the scope of this platform during the term of the agreement and for a period of twelve (12) months thereafter.

All pricing, billing, subscription models, payment schedules, and refund policies are governed by separate contractual agreements executed at the time of engagement and may vary depending on the scope of Services, number of VAs assigned, service tiers, or client-specific arrangements. All payments must be made via authorized methods including but not limited to ACH transfer, credit/debit card, Wise, or Stripe. Late payments may incur service interruptions, penalties, interest, or suspension of access. You agree to pay all applicable taxes, transaction fees, and currency conversion costs associated with your payments, unless otherwise agreed in writing. We reserve the right to change our pricing structure at any time with reasonable notice to existing clients.

The Services are provided “as is,” “as available,” and without warranties of any kind, either express or implied. To the maximum extent permitted under applicable law, XVA disclaims all warranties, representations, guarantees, or conditions, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy of information. We do not warrant that the Services will be uninterrupted, error-free, secure, or free from defects, viruses, or harmful components. Any use of third-party tools, plugins, or integrations is at your own risk and subject to their respective policies.

To the fullest extent permitted by law, in no event shall X Virtual Assistants, LLC, its owners, officers, employees, affiliates, licensors, or agents be liable for any indirect, incidental, special, exemplary, consequential, or punitive damages, including but not limited to loss of use, data, profits, goodwill, reputation, business interruption, personal injury, or emotional distress, arising from or related to the use of or inability to use the Services, even if advised of the possibility of such damages. In no event shall the aggregate liability of XVA exceed the amount paid by you to us in the twelve (12) months prior to the claim.

You agree to defend, indemnify, and hold harmless X Virtual Assistants, LLC, its affiliates, successors, officers, directors, contractors, and employees from and against any and all claims, liabilities, damages, losses, costs, expenses, fees, or demands (including reasonable attorneys’ fees) arising out of or in connection with your access to or use of the Services, your breach of these Terms, your violation of any third-party rights, or your failure to comply with applicable laws.

This Agreement and any disputes arising out of or in connection with it shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to any conflict of law provisions. Any claim or cause of action arising under these Terms shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Wilmington, Delaware, in English, and any award rendered may be enforced in any court of competent jurisdiction. You waive the right to bring any claim in a class, collective, or representative action and agree that any dispute resolution will be on an individual basis only.

We reserve the right to suspend or terminate your access to the Services at any time, with or without cause, and without prior notice or liability. Upon termination, your rights to use the Services shall immediately cease, and any outstanding payment obligations or contractual clauses intended to survive termination shall remain in full force and effect.

These Terms, along with our Privacy Policy and any supplemental agreements you may enter into with us, constitute the entire agreement between you and XVA concerning your access to and use of the Services and supersede all prior or contemporaneous understandings. If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity or enforceability of any remaining provisions.

You further agree that any information provided, exchanged, or disclosed through our systems or during the provision of services including training content, candidate profiles, client or VA data, marketing strategies, pricing structures, internal communications, business development plans, and platform architecture shall be considered strictly confidential and proprietary (“Confidential Information”). You shall not disclose, reproduce, store, or use such Confidential Information for any purpose other than that expressly permitted by XVA and agree to protect all such information using reasonable and commercially accepted safeguards. You acknowledge that breach of this clause shall entitle XVA to seek injunctive relief and pursue any legal or equitable remedies available under law.

You also agree not to solicit, hire, engage, employ, or contract with any virtual assistant, contractor, or employee introduced, recommended, or otherwise made available to you by XVA for any services outside of XVA’s platform or scope during the term of engagement and for a period of twelve (12) months thereafter, without express written consent and an applicable buyout fee. Furthermore, you agree not to build, consult on, advise, partner with, or launch any virtual assistant outsourcing agency, platform, or service that is reasonably similar to XVA’s business model, proprietary methodology, or staffing architecture for a period of two (2) years following the conclusion of your relationship with XVA. This restriction applies globally and survives termination.

For questions regarding these Terms and Conditions, you may contact us at legal@xvirtualassistants.com or through our website at www.xvirtualassistants.com. Legal correspondence may also be directed to our registered business mailing address, which will be provided upon written request.